Registrant Services Administrator

About the role

The Registrant Services Administrator role is pivotal to managing inquiries and administration for the registration of nurses. You will be providing administrative coordination and assistance to the Registrant Services team primarily, but you can also become familiar with functions and processes across the organisation, as well as with the other organisations we support.

With this in mind, you will enjoy working in a fast-paced role where your tasks can (and will) change on a daily basis; Some of the day-to-day tasks include:

  • Providing frontline response to all queries (telephone, email and visits) coming into the Council.
  • Escalating any complex issues and cases when needed.
  • Undertaking administrative tasks associated with the registrant process.
  • Working with the Registrant Services Manager to ensure that processes are as efficient and effective as possible.
  • Processing the annual practising certificates (APCs) and providing advice to nurses on the process.
  • Maintaining the accuracy of the Nursing Council database.

Skills and experience

We are looking for someone who brings:

  • A high level of customer services experience with a natural empathy for others.
  • Outstanding people and communication skills.
  • A good level of technical proficiency and the ability to learn new systems quickly.
  • Excellent attention to detail.
  • A willingness to learn new things.
You will ideally have an understanding of Te Tiriti o Waitangi and te reo or a drive and passion to learn more.  

About us

The Nursing Council of New Zealand is the independent regulator for nurses in New Zealand, with better and safer care for people at its heart.

We have an important mission and working for the Nursing Council is an exciting opportunity for you to use and grow your skills, while working with a team that has a true purpose and take pride in the work they do.

Our values are:

Ka whakahōnore mātou i tō mātou whakahoatanga Tiriti
We work collaboratively and with integrity by respecting each other and the nursing profession

Whai haepapa, whai tika
We are an accountable, effective and efficient Nursing Council

Arataki, ako, whakapai ake
We lead, learn and improve at all levels of the Nursing Council

Wairua tōkeke hauora
We set standards, codes of practice including cultural safety expectations that contribute to improved health equity for Māori.

We have great benefits including health insurance, additional leave days, and study support.

For the health and safety of staff, the Council requires all employees to provide evidence that their vaccinations are up to date with an approved COVID-19 vaccine, as set out in Schedule 3 of the COVID-19 Public Health Response (Vaccinations) Order 2021.

What next?

If this role sounds like you then we’d love to hear from you. We have partnered with Kin to fill this vital role, so apply now with your CV and a cover letter. If you have any questions, please contact Tracey Fletcher on [email protected] or 022 015 0343. Applications close as soon as we find the right candidate, so get in touch today!


If you have any questions, please contact Tracey Fletcher on [email protected] or 022 015 0343.